Question 1

Why does my office internet keep dropping even though the router looks fine?

Accepted Answer

Intermittent drops are usually caused by a failing network switch, a bad Ethernet cable, a DHCP configuration issue, or a problem upstream at the ISP. We use network analysis tools to identify the actual cause rather than working through a generic checklist.

Question 2

Should a small business use consumer-grade or business-grade networking equipment?

Accepted Answer

Business-grade equipment from manufacturers like SonicWall provides significantly better performance, management features, and security controls than retail routers and switches. The reliability difference is substantial. Business-class firewalls also include Intrusion Detection, Gateway Antivirus, and Geo Filtering that consumer devices simply do not offer.

Question 3

How do I know if my network problem is caused by my ISP or my own equipment?

Accepted Answer

We test both sides. ISP outages and degraded service are common causes of connectivity problems that get misdiagnosed as internal issues. We help you identify the source, document it for the ISP's support team, and escalate effectively when the ISP is slow to respond.

Question 4

Can you set up a VPN for remote workers at a small business?

Accepted Answer

Yes. We configure site-to-site VPNs, remote access VPNs, and split-tunneling policies. We also evaluate whether a traditional VPN or a zero-trust network access approach better fits your situation. There are often MFA-secured remote access options that suit client needs without a full VPN deployment.

Question 5

What is network documentation and why does my business need it?

Accepted Answer

Network documentation is a record of your network topology, device IP addresses, firewall rules, VPN configurations, and change history. When a problem occurs, it allows us to resolve it in minutes rather than hours. We provide every client with a copy of their network documentation — your data is your data, and we never make it difficult to access.

Network Troubleshooting & Setup for Westchester Businesses | Metro North